See if you cannot start narrowing down the problem a bit. Is it localized to certain user-groups maybe? Is the bit being reset in the database when this happens?
I am trying to decide if it is a permissions problem or a caching problem when you run the query?
In this kind of situation, I try to log the users actions in this section of the code, gathering data so I can narrow the problem down.
Sincerely, good luck and post if you find anymore clues -- so we can help.
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