[kh99]

Looking at the code for vb4, it looks like the ip address and an "alt_ip" are determined. The ipaddress is always from REMOTE_ADDR if there is no proxy configured. The alt_ip is from one of the fields mentioned above. So I think unless you configure a proxy in config.php, it's going to use REMOTE_ADDR for blocking due to strikes. However, from what I've read above, I don't understand what's happening either.

Maybe you can temporarily modify the code in functions_login.php and in verify_strike_status() and exec_strike_user(), put in code to log all info to a file and include the $_SERVER fields as well as the IPADDRESS and ALT_IP, then maybe you can figure out why it's happening.

Originally Posted by uwcfx

Forgive me if I'm wrong, but these are the official support forums for paying customers, right?

No, this is the site for modifications, and it's supposed to be a community. It depends on people helping each other out, so unfortunately you aren't guaranteed to get an answer to a question (but we try). You can post at vbulletin.com (and it might be a good idea because not everyone from there participates here), but I think unless you have ticket support and you put in a ticket, you're not guaranteed an answer there either.