[Nelson58]

I understand. So if a customer becomes impatient because they need help and didn't get it in 24 hours, and try to get it somewhere else, you ban them? That's your idea of customer service?

I guess no customers EVER get frustrated after waiting a day for support. That never happens, right? And if they don't get support from you, and ask elsewhere, they should be banned from ever getting support from you, right? And what I said was 100% true and factual, none of your add-ons have installation instructions either with the mod or on your site.

Frankly, Chris, you don't belong in any service-related industry if you lose your cool and ban people the way you did to me. You can't ban every customer who is impatient. If you do, you won't have any customers. In service industries, you are bound to run into customers who are demanding and impatient- it's the nature of the beast.

I am going to let this die because the way you responded, by banning me, speaks for itself.
It's bad customer support, and I think you have some anger issues.

By the way, your header states:

"I'm not active member on this site anymore. My account exists as I can't delete it.
I wish all the best to vBulletin Community."

yet you seem to be quite active on the forum. Can you tell us what is up with that?
Did you lose your temper one day on here and write that?

--------------- Added [DATE]1358107155[/DATE] at [TIME]1358107155[/TIME] ---------------

Originally Posted by David Copeland

Anyone?

I have 4.2 also

David,

After a day of playing around with it, I was able to get Chris' mod working, so you may want to try it, if you can deal with his temper. He charges $34.95 for it on his site.

While the add-on advertises that it allows you to create a newsletter with the "look and feel" of your site, in reality, you will need a separate HTML generator like CoffeeCup (which is free) in order to generate the HTML header and footer required for the "look and feel" of your web site. Just putting in the code from the header and footer templates into the header and footer area of the add-on will not work, as I found out. You will have to generate your own header and footer and then place the HTML in each space for that purpose.

The add-on does not let you schedule the time when a newsletter is sent, only the date or day of the week or month. Newsletters are all sent at 1am. That cannot be changed.

I also had a lot of trouble getting it to actually send out the newsleter. Unlike commbull, you do not add it to the Scheduled Tasks area of Admincp. If you do, you will create a lot of confusion, and it will not work correctly.

There are probably a few other quirks that I missed. If you have any questions, please feel free to hit me up. Of course, a lot of this could have been avoided if there were some simple installation instructions with it.