try reinstalling the software...plus you can always see if the correct driver is still in there by right-clicking on My Computer and choose Manage...once there, click on Device Manager and extand the tree that says DVD/CD-ROM Drives and see if there's an expermation mark (!) on the DVD-ROM drive. if there is, right-click on it and choose Properties to see what's wrong. most likey you need to reinstall or update the driver. hope this bit of info helps out some