I have dealt with bluehost in the past and they are just not someone I trust at all. You might want to think about switching to another hosting solution.
Without enough persistence from me and a few questions that I asked them I was able to get them to give me access to an account of mine that I had no idea what the credentials were. They should of never given me access or changed any information for me to access that account because "I" was not able to verify who I was, yet I still got what I wanted.
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