[Barbara1]

Originally Posted by bmwfans

I face the same problem and the logs on my server are not enlight the situation.

Any suggestions?
Barbara1 what was the solution in your problem?

Thanks in advance!

if i remember correctly cause it was very long time ago, the error log of my hosting company (i asked for it and they send it) showed me that one php from the install directory could not be found.
what i have done and i had that problem, is that i had renamed the "install" directory to something else for security.
when i renamed it again as "install", everything worked fine and the tools.php worked perfectly.