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Grim77 · #**214** 09-10-2012, 03:53 PM

@sixpackspeak: Usually this is a result of your server being unable to communicate with ours. Most commonly it is a PHP configuration issue (no CURL or url_fopen directive) It could also be a firewall issue.

@rajcolmo: Give it at least 10 minutes before testing the Who's Chatting script, and ensure there is at least one user in your chat room during that time. The Who's Chatting count is updated as a scheduled task in VB. Ensure that the option is enabled in your control panel and your chat room functions correctly. If after that it is not working, ensure that either CURL is installed and working or the PHP url_fopen directive is enabled in the PHP configuration file. Finally, ensure that your server is able to communicate with ours.

If those suggestions don't work, e-mail support@addonchat.com for assistance.

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