[ForceHSS]

Originally Posted by Glockie

Hi guys,

Looking for a little advice here,
A few genuine users have been blocked recently, and the only way I can allow them to register is by disabling the product and then asking the new user to re-register..

The problem is, I can't seem to find the logs OR see the options to allow the new user or deny them access.

Is there an area that I've missed that will show the denied users and where I can allow or deny them registration?

It's bound to be there somewhere, but I just don't know where to look for the logs and to allow users etc..

If it's not in there, or there are no options for this, then that's a major flaw...

Been using this product for a while now and it's superb gotta say! Thanks for this...

I hope someone can point me in the right direction here.
Many thanks

As fly said above you should of had username from being blocked but as it has just blocked them people it is now stored in the db as being blocked. Now if it says in the logs it blocked them because of there user name first check the spam o matic db to make sure 100% it is not them by checking there ip and email if they are not in the spam db then you will need to run a query to remove them as a bot. PM me that name I can write u that