Thread: Major Additions - Tournaments, Ladders & Leagues Manager v4.x
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  #1622  
Old 08-21-2012, 06:46 AM
holzy40 holzy40 is offline
 
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Quote:
Originally Posted by bananalive View Post
What do people want from live support?
Basically I would like to use it for when I have multiple tournaments going at the same time, I would want my admins to be on live support so if any team or player has an in game issue or disputed match they can get live support if its "online" otherwise they need to submit a support ticket.

And maybe when the user clicks on the live support they have to quickly fill out some basic information of what they will need help with/ team / tournament / ladder etc. who they are playing and what the issue is.

I just really think having live support so Admins can log on and help users who are in games.. For me it would be really helpful bc i host lots of tournaments at one time and going through each dispute ticket and responding takes a lot of time, this would be faster.
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