[Syxguns]

Originally Posted by Chadi

How do I manually revert a rejected registration and allow the user to proceed?

I got this:

Spam-O-Matic Tagged username - Sneakers - Spammer Found and rejected.

How do I know the detailed reasons why it was rejected?

AdminCP > Statistics & Logs > Glowhost Spam-O-Matic Logs

In the log you can see the reason why they were not allowed to register. 95% of the time it is the user name that is rejected, that is why we suggest you turn that feature off. Occasionally an IP address may be the culprit. You can double check this information if you like, but sometimes legitimate users may be using RIPE Networks, which I would say 99% are spammers. If this is the case, then you will have to manually register them. The log gives you their IP, e-mail, and username. that's enough for you to get started, then when you send them an e-mail include the link to their profile and ask them to complete the information.