[borbole]

Originally Posted by djrichards

Not my intent to be rude or arrogant and I apologize for coming off that way. But if you have a problem with people having opinions other than yours, then, well, you just have a problem I guess.

From my POV (as a customer), the arrogance is on the part of people who seem to get miffed when a person asks a fairly simple question and then gets aggravated with flip answers from an employee of the product's company. If I was in any way knowledgeable in PHP coding I wouldn't be asking such questions in the first place.

Do you not believe that it's a company's responsibility to support their customers AND a users responsibility to provide feedback for product improvement? That's the way it is in the world that I live and work in. I know that this is a "volunteer" site and perhaps I was in error to have have expected any real support for my problems here. But vBulletin is not an open source product and people who have purchased it rightfully expect to receive adequate and useful support provided in a professional manner, especially when it's coming from one of the company's employees.

I ALWAYS have a great deal of appreciation for those who are actually helpful. But telling me that I simply need to "write a plugin" or "read up" on something is far from helpful. I work with product developers on a daily basis so I understand that it's hard for coders to understand this. But it really is easier to provide a simple explanation of the fix needed and why/how the fix works. Educating users along the way is a far better support model than telling them that there's nothing wrong with the product/design and they are just not smart enough to use it.

Wouldn't it have been easier to simply say:

The default tab paths use only relative paths to their respective files. If you wish to have tabs that direct users to a URL outside of the default forum directory, you will need to edit all of the default tab paths to include "/forumdir/" before the filename.

I would also add that anyone providing even semi-official support for the product should be charged with logging any and all such support requests for evaluation by the design team as future fixes or enhancements. The issues I've talked about here definitely should qualify in that regard AND should be quite simple fixes.

But instead, I got:

You PROBABLY have YOUR URLs set wrong. You should read up...

Now, please explain this arrogance thing to me again.

But no worries. I now understand that this really isn't the place to ask for vBulletin product support so I won't make that mistake again.

Thanks for your input. Really.

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First of all I do not have a problem with people having other opinions than mine. Opinions are like you know what, everyone has one

Anyway, all I wanted to say is that with the way you spoke to Lynne and to everyone else trying to help you, was way off base. Lynne is one of the most helpful persons around here and at vb.com.

Whereas about the answer that you got, it was the correct one. It pointed you in the right direction. You could also try to help yourself first btw by doing a little search rather than complaining.