Not my intent to be rude or arrogant and I apologize for coming off that way. But if you have a problem with people having opinions other than yours, then, well, you just have a problem I guess.
From my POV (as a customer), the arrogance is on the part of people who seem to get miffed when a person asks a fairly simple question and then gets aggravated with flip answers from an employee of the product's company. If I was in any way knowledgeable in PHP coding I wouldn't be asking such questions in the first place.
Do you not believe that it's a company's responsibility to support their customers AND a users responsibility to provide feedback for product improvement? That's the way it is in the world that I live and work in. I know that this is a "volunteer" site and perhaps I was in error to have have expected any real support for my problems here. But vBulletin is not an open source product and people who have purchased it rightfully expect to receive adequate and useful support provided in a professional manner, especially when it's coming from one of the company's employees.
I ALWAYS have a great deal of appreciation for those who are actually helpful. But telling me that I simply need to "write a plugin" or "read up" on something is far from helpful. I work with product developers on a daily basis so I understand that it's hard for coders to understand this. But it really is easier to provide a simple explanation of the fix needed and why/how the fix works. Educating users along the way is a far better support model than telling them that there's nothing wrong with the product/design and they are just not smart enough to use it.
Wouldn't it have been easier to simply say:
The default tab paths use only relative paths to their respective files. If you wish to have tabs that direct users to a URL outside of the default forum directory, you will need to edit all of the default tab paths to include "/forumdir/" before the filename.
I would also add that anyone providing even semi-official support for the product should be charged with logging any and all such support requests for evaluation by the design team as future fixes or enhancements. The issues I've talked about here definitely should qualify in that regard AND should be quite simple fixes.
But instead, I got:
You PROBABLY have YOUR URLs set wrong. You should read up...
Now, please explain this arrogance thing to me again.
But no worries. I now understand that this really isn't the place to ask for vBulletin product support so I won't make that mistake again.
Thanks for your input. Really.
--------------- Added [DATE]1338658813[/DATE] at [TIME]1338658813[/TIME] ---------------
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Originally Posted by nhawk
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nhawk, as was pointed out to me so eloquently
, I probably should have thanked you for your response. I did find it useful so thank you.
But just to add to this so others reading this thread get the full picture about this issue, one of the dev team members also posted the following there. Apparently it's not a complete fix.
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"Simply adding {options.bburl} most likely won't work if suite components (Forum, Blog, CMS) are located in different directories."
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Another of the developers there also stated the following and this is what I take issue with:
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"The current default is working as it should on a standard install, the whole point of the Manager is that those that need to change the url can"
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I believe that this is most definitely NOT the whole point of the Nav Manager. It's a usability enhancement and is being promoted as such. If the whole point was ONLY to provide the ability to change URLs in the default tabs, they wouldn't have also included the ability to add new tabs. Hence my previous statements about responsiveness to customer support and product enhancements.
But enough complaining. I know this isn't the place for that. Just wanted to clarify for those who seemed to be offended by my remarks.
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