[EBZ2010]

In the Ticket System there are fields that can have text entered into. Attached image and when looking at the ticket after it has been submitted it does not mention any of the information added to the text fields. Is the information that is entered in those text fields suppose to show up in the ticket for the staff to see what was wrong? I created a basic support ticket, filled in all text fields, and don't see any of the information. I have concerns as to if a ticket is created that is basic like my example that just says "Please Help", we would prolong the time to resolve the issue as we have to ask them what they need help with. If the text fields information would populate in the ticket we would see and could start to work on a resolution. Nice update with 5.2.0.