You should try it on the default style so as to be sure if it's a style issue or some other problem.
You can install the default style by going to Admin CP -> Style Manager -> Add a New Style -> Create a new style wit No parent style.
This will be the default style.
Make it user accessible, at least for a couple minutes, and let me know if it's working under the default style or not - if not a screenshot of what you see would help.
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