vb.org Archive - View Single Post - What is happening with your customer support, is it falling apart?

BirdOPrey5 · #2 03-21-2012, 11:44 AM

I am sorry you did not get a timely response but...

This is vBulletin.org, not vBulletin.com. This is a volunteer run site for vBulletin modification. Official support can be found on vBulletin.com.

Second, this is not a pre-sales issue.

My advice is that emails can be blocked as spam and never delivered to support. You are much better off logging into www.vbulletin.com, going to the customer area, and opening a support ticket via the web form- that way you know it gets delivered and you will get the ticket id you can reference if you don't get a timely response- but you will get a timely response.

Closing thread for the reasons above.

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