[mIQe]

Originally Posted by squidsk

The difference we have is my expectations for support differ vastly if I'm paying for it as opposed to getting it for free from someone who likely has a full time job and does this for fun in whatever spare time he or she has. At work the servers are on a 4 hour turn around, and I'd be pissed if I didn't get service within that 4 hour window without a damn good reason, but my company pays a premium for that service. Here where I pay nothing for the service my expectations are much lower.

My expectations for support differs as well, just as yours do. How ever waiting weeks for help is not what I call support. If I paid for a product I expect 24 hour support and that they can solve the problems in a day. For a free product like this, I expect that something should have happened in 3 weeks time.

Personally we don't use it on our site, so I'm limited in what I can do since I've never played around with it.

I understand. Well I have tried to follow the very limited instructions and I can say that it does not work. So either I did something from due to bad instructions or the product is faulty.

Why have a button, retroactive awards only need to be applied once, and its easy enough to craft an SQL query that will give the award to those that should have it, then there's no extra messy bits lying around your install.

You say that as if I would have any idea what SQL is. I don't. I'm totally illiterate when it comes to stuff like that. Thus in need of support when it doesn't work.

So far, the forum logo on the awards page is not in the same place as it is on any other forum pages. - I've been told it might be the skin wrapper, but I don't get why that would be different for this page and not the others. It seems to draw all the info from the same place after all.

The awards that should be atomized aren't automated. - I've tried many different settings, I can't get it to hand out awards. I have no idea if it is retroactive or not.