all steps done as described and i got the following :
I have access from the User settings : check
I can create canned replies : check
Other enabled users can see the drop down menu and the share replies : check
The problem is that when i choose the canned reply from the drop down menu , it doesn't show in the "quick reply" box , i.e : no text whatsoever is copied in the box.
Is there a solution ?
n.B : i am running VB 4.1.9
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