[Scanu]

Originally Posted by DragonByte Tech

1) Did you select a sound to be played in the Instance Manager?
AdminCP -> DBTech - vBShout -> Instance Management -> [Edit] -> Shout Sound / Invite Sound / PM Sound

2) Are sounds turned on?
AdminCP -> DBTech - vBShout -> Settings -> Enable Sounds

3) !!!Pro Only!!! Are sounds turned on in the UserCP?
UserCP -> Shoutbox -> Shoutbox Settings -> Shout Sounds / Invite Sounds / PM Sounds

4) Is the QuickTime browser plugin installed?
QuickTime Plugin- Please note that you need to restart your browser after installing the plugin.

5) Does it work in other browsers?
If you only have one browser on your computer (Internet Explorer) you should try out Firefox.

6) Is the following text present in the source of the page: <embed ?
Right click -> View Source -> Ctrl+F -> <embed
If this is not found, and all the above steps are completed, then you may have an out of date template. Please revert any customisations to dbtech_vbshout_shoutbox

You are still saying this but the problem is the condition not a browser issue if you delete the condition and leave the embed code in the template the sound work. I really do not think that you have the sound working as you said, nobody has it.