Sorry about the long post, got it changed to a text file.
Here is the forum member's response from the "Your UserAgent" link. I'm not sure which one from our list is blocking him, possibly one of the 3 Mozillas on the list?
Thanks for the help.
Your User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; Creative AutoUpdate v1.40.01)
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