[Keysailor]

Thanks, this is a nice feature, good for when you've got a community site and want to help out folks. I can see how it could also be used for a commercial entity to provide textchat support, although I think a detachable/movable window would be a helpful enhancement. And video ala webcam!

I've got it installed and running on my vB 4.1.5pl1 site, no problem!

One issue I see is that if a registered user starts a chat, the username from their board isn't transferred, they just show as Visitor (and a long number). It would be nice if the username from the board is displayed to the agent.

I can also understand the pricing, since Zopim is hosting the chat (versus your webserver/provider). And it is very fast, doesn't slow down the site at all. But I gotta say that the pricing is pretty steep. Definitely not for the community board manager who isn't getting paid (much or at all).