Hi MagiKelly - If you can shoot me a PM with info about your site we can take a look at it. It should be very fast. Also let me know where your users are physically located. Currently our servers are on the West Coast of the US, so if you're far from there that might be having an impact. Regardless though it shouldn't affect the load times on your site, as we are carefully to always load the chat data *last* after everything else on the page has loaded.
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