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TheLastSuperman · #4 07-11-2011, 04:58 PM

Quote:

Originally Posted by Domenic_U

ive been there but they wont listen to me on there ticket support!. because i told them my old email add and they just say we dont have email like that here! if you are pretending just stop! what do you think about that? ofcourse there is no email like that there anymore because the hacker already change it! thats why im not a licensed user now! my lifetime account turn to waste! darn!

Contact them again and provide the credit card details or more information from your original transaction, you only need a way to verify that your the one who originally purchased i.e. the intended owner... at least that should suffice however I'm not 100% sure, I believe it's at their discretion.

If you can't retrieve your account then purchase again and this time DO NOT provide your customer # AND password to the vb.com members area to ANYONE as this is one possible outcome

. *You should always provide the .zip files to third parties if performing work, meaning you download then forward the file as the only thing required to install or upgrade is the customer #.

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