Thread: Major Additions - microSUPPORT (F.A.Q & Ticketing Live Support)
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  #220  
Old 06-11-2011, 10:40 AM
Poohnix Poohnix is offline
 
Join Date: Jun 2011
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Quote:
Originally Posted by micheal332001 View Post
Make sure you have uploaded all files to the right place and also run this from your admincp.
http://www.USERSITE.com/USERFORUM/ad...buildbitfields

I'm sorry, but still no joy... We reinstalled microSupport completely, double-checked file locations and permissions, run buildbitfields, but still get a VB permission error when trying to submit a ticket. (Even when an admin does it.)
Also, the live support... isn't there supposed to be an option for Technichians to log in as Technichians? As it is, there is no such option we can find, so the live chat is always unavailable, because "all advisors are in chat".
I don't know if we're just dense, but both admins have long experience from vB admin and programming. Perhaps we're missing something obvious, but we've spent many hours trying to find the issue with no success.
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