vb.org Archive - View Single Post - Major Additions - microSUPPORT (F.A.Q & Ticketing Live Support)

Poohnix · #**217** 06-06-2011, 08:19 PM

We're getting an error not having permission to view the page when submitting a ticket, (and the ticket isn't submitted), even when the usergroup permissions are set to "can submit ticket". This is on a vB 4.1.3 install.
Also there seems to be something strange with the live chat - it says all operators are busy, no matter how many are logged in. (It appears the system treats Technicians as regular users in need of support, not as Technicians...)
What are we doing wrong here? We've double- and triple-checked all settings again and again, but can't find anything amiss.
(PS. This is the same as Princesspepper posted about May 30, above.)

X vBulletin 3.8.12 by vBS Debug Information
Page Generation 0.01200 seconds Memory Usage 1,757KB Queries Executed 11 (?)
More Information
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