vb.org Archive - View Single Post - Major Additions - microSUPPORT (F.A.Q & Ticketing Live Support)

micheal332001 · #**213** 05-31-2011, 04:30 PM

Quote:

Originally Posted by Hostboard

The filters are all set to "all" Still, the 2 tickets I replied to are MIA. If I change the filter to "progress" now I can see them. Shouldn't "all" mean just that?

Is there any chance of possibly getting the ticket list to: hot link the user who create the ticket to their profile & maybe add another column to show who was last to reply?

Also if I decide to purchase the pro version how easy is it to upgrade?

Love this addon!

Edit: Also a date and time stamp on the ticket list would be helpfull as would be a way to change the order of the tickets between oldest to newest or newest to oldest.

when going to the tickets todo list it will only show the tickets that have no replys to them.
Only when you click the filter will it show all tickets.

Quote:

Is there any chance of possibly getting the ticket list to: hot link the user who create the ticket to their profile & maybe add another column to show who was last to reply?

Thats a good idea to hot link to users profile will sort this out for the next release of the commercial version.
And to show who last replyed is a good idea as well.

To install the commercial version is easy just upload the files import the xml with overwrite set to yes.
The commercial version is an extention of the free version so it just upgrades.

Quote:

Also a date and time stamp on the ticket list would be helpfull as would be a way to change the order of the tickets between oldest to newest or newest to oldest.

also another good idea to be added.

Thanks for the kind words about this add-on but not all the credit can go to me as Maria did alot of this system i just updated it and added in a live support system.

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