There is a hack out there called "sign in as user" that I have used. I only use it for testing out different problems they are seeing, and I'm not, but I had one troublesome member that was doing exactly what your member was doing, and I was able to log into his name, and read what he had wrote. I then deleted all PM's and banned him cause of it. I highly suggest that hack just for the fact you can check out problems, but on the rare occasions where you need to see a PM, you can do so.
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