[Simon Lloyd]

Hi Eric, i still cannot get your new beta version working so am running the previous update, hwoever we have finally got to the bottom of that valued user not being able to log on with the help firstly of Trend Micro HouseCall free online scan found a lot of malware on her PC, it had also crippled her useragent string which we discovered by getting to go here http://user-agents.my-addr.com/user_...gent_types.php and see what it said her useragent was whilst there, now for some reason in the forum here useragent showed as

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.6; .NET CLR 1.1.4322; .NET CLR

but on visiting that site its showed

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.6; .NET CLR 1.1.4322; .NET CLR 2.0.50727;http://www.hyperpromote.com/tags/sho...code%3D666098; BVGDT=21600; pBVPU=yes; InfoPath.3; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

so there was much more to the string and it had been corrupted, even though i was whitelisting all her IPs it was still denying her. Now we know what the issue is we need to find out how to fix her UA string.

Thanks for your help