[error10]

Originally Posted by Simon Lloyd

Thanks for the prompt reply but where would they find the "fix it yourself" link?

Hm, something obviously got lost in translation somewhere.

Anytime some request is blocked by Bad Behavior, a custom error page is displayed which contains some basic information, a technical support key, and a "fix it yourself" link the person can click on to get detailed information about their specific issue.

For instance, if someone's blocked by Project Honey Pot they go to the Project Honey Pot page for their IP address, where they can unblock themselves.

In your specific case, they go to a page where they can download a custom registry cleaning script for this specific issue.

Anybody reporting that they were blocked by Bad Behavior should be able to provide the technical support key that was displayed. If there was no key, then they either weren't blocked by Bad Behavior, or didn't bother to read what was right in front of them.