[Rock Anthony]

Originally Posted by KeyCAPTCHA

Hello, Rock Anthony,

Why have you decided that it is firewall of your users that block KeyCAPTCHA images?

KeyCAPTCHA protects thousands websites and we hear such complaint (indicating firewall, as the reason of a problem) for the first time.
There can be various reasons (like browser plugins for blocking ads, some specific configurations of your network/webserver/browsers. incorrectly installed/configured plugin, etc.)

Please open support ticket from under logged in user on our keycaptcha.com site with detailed description permitting to reproduce your problem and/or communicate with you context-sensitively and/or resolve the issue directly on your site

I had decided that the firewall is the source of my problem (and could be a problem for my users) because I only experience this issue when accessing my site from behind the firewall of a particular private network.

However, I owe you an apology. I sincerely apologize for making the assumption that the firewall is the source of my problem. You know your product infinitely better than I do, so shame on me for diagnosing the problem when I'm not qualified to do so.

I've opened support tickets on your site, and can attest that you've been nothing but useful and helpful. And you have a wonderful product that fulfills a great need.

I followed the link that you provided. I will revisit that private network that I mentioned and check the browser settings. If I'm unable to remedy the problem, I'll open a ticket on your support site.

Please accept my apology.

Sincerely,
Rock Anthony