Jennifer I do not want to defend vbseo ( i did not have nothing to do with them i'm just a customer) but on the post you talk about vbseo the product not the vbseo sitemap xml product that they are different product one is free the other one is under license.
So technically you ask assistance regarding a product that you do not have licence (as i understand) that is the reason about the reply.
Maybe if you explain yourself better you can have a support.
have a great day
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