In my opinion the problem is not facebook or other forums. The problem is the users themselves who ask for support here. From what I have noticed here during my year as a member at vb.org 85-90% of the questions asked are things which have been asked and answered countless time before and can be found very easily with doing a search. But do they do that, no. What they do is they don''t bother to help themselves and expect others to do the work for them. And when they don''t get any answers they start to moan and complain how bad the support is here etc etc.
But even when they get help, they don''t bother to say a simple Thank you to those who helped them.
It is no wonder than no one feels like heling around anymore.
This is something I have raised before but so far it has fallen in deaf ears.
https://vborg.vbsupport.ru/showthread.php?t=241258