[Deirdre]

I am having some issues with the emails being sent. Instead of going to the line, it actually write in the email body /r.

I like this mod a lot but there is definitely things that could be done to improve it and it would really be awesome.

Ophelia had some great suggestions and I agree with her that those things need to be added.

Along with what she said:
- Instead of having to enter each tech email for each category, being able to add them to each department. Maybe have a ladder: senior/junior tech etc. And then assign that whole group to one department.
- Option to list some of the FAQs under each category with "view all" or something.
- Email: maybe having a link to the support ticket in question in the email so people can click..or at the very list the title of it. This would be especially helpful for admins so they would at least know which one is being replied to.
- live support: I don't like it at all. It doesn't seem to flow with the rest of it. I think we should be able to choose the background by default and not allow users to change it. Also, we should be able to click on their username to pull up their profile during the chat. The whole live chat needs a lot of work.
- button to disable live chat all together.