[dmm2020]

Originally Posted by Mastar View Post

The Support Live Chat isn't showing in the side block!

Its enabled!

Originally Posted by dmm2020 View Post

I get this same error. I got it after I recently upgraded Microsupport. Is there any resolution to this yet? My version is 4.0.8 for vb.

I should have an update ready later today or tomorrow.

Does the latest upgrade fix my issue? Our customers can not post tickets nor can I respond to anything right now.

No it does not fix the problem. Permissions in microSupport in admincp is set to 6,7 which is administrators & moderators for admin, but nothing to show permissions for what user groups can submit tickets. However, none of us can answer a ticket nor can users post new tickets now. We are using v4.0.8 vBulletin.

We do eventually want to go to your commercial version but before I can convince the owner to invest the money, we need this working.

Users, moderators and admins get this error message when they attempt to post a ticket or reply to one:

dmm2020, you do not have permission to access this page. This could be due to one of several reasons:

1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

We started getting this error as soon as we upgraded the last update you posted. I am wondering though, did you change code to make it look at user permissions or group permissions? It should be on group permissions.