vb.org Archive - View Single Post - Major Additions - microSUPPORT (F.A.Q & Ticketing Live Support)

micheal332001 · #**113** 01-14-2011, 06:23 PM

Quote:

Originally Posted by SpikedRocker

I got a few questions about primarly the FAQ stuff.

When editing an FAQ, it imports the HTML codes into the editor instead of the vB code. If you don't remove HTML, as you know, it will publish the syntax. Is there a way to make it port vB code instead of HTML?

When creating a new FAQ from a ticket, can we get the User's Question imported into it like we have the Agents first response?

Is it possible to add Closed Tickets to FAQ's without re-opening tickets or copy and pasting?

Also, is it possible to get New Tickets and New Responses to become notifications so we don't have to keep going back to the Ticket ToDo page?

Quote:

When editing an FAQ, it imports the HTML codes into the editor instead of the vB code. If you don't remove HTML, as you know, it will publish the syntax. Is there a way to make it port vB code instead of HTML?

This will be fixed within next release.

Quote:

Is it possible to add Closed Tickets to FAQ's without re-opening tickets or copy and pasting?

This is possible and would be added but may not be in this free version.

Quote:

Also, is it possible to get New Tickets and New Responses to become notifications so we don't have to keep going back to the Ticket ToDo page?

Will look into this.

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