vb.org Archive - View Single Post - Major Additions - microSUPPORT (F.A.Q & Ticketing Live Support)

micheal332001 · #17 12-01-2010, 08:00 AM

Quote:

Originally Posted by vidan

hey michael, i wonder if admin can create a support ticket for user, then a user coming into support see the ticket has been opened for him/her.
is this feature possible? or is it exist?

This could be added but its not that inportent at the moment to add as members can make there own tickets.

Quote:

Originally Posted by Bombera

5 Stars and Nominated for MOTM Thanks.

How I can translate to my language, can you help me?

Hi there and thankyou for voting for this to translate this is very simple login to your admincp->Languages & Phrases->Phrase manager
Phrase Type: choose microsupport and all the phrases are there for the support system.

Quote:

Originally Posted by VBIran

Not work @ vBulletin 4.1.0 .
IT said You must login or register to user ticket system to all members after i upgrade to 4.1.0.
Any fix?

I will look into this but there should not be any problem as there are no code changes that vb has done that would change the way the support system works.
Please make sure you have setup the usergroup setting right as if they have no access then it will ask them to login or register.

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