[Welshy2008]

Hello Michael,

Two things - I have set it up as per instructions and did the permissions for the advisor. [S]BUT - when I loggin, I enter my details and it doesn't actually loogin - it still shows as no advisers online.[/S] I am now able to loggin, but when I refresh the page, it log me out and I have to sign in again, all the time.

Once you use the login, the next page says "Welcome to out live support" instead of "Welcome to our". How do I change that please?

I have a test ID and when I use this, even though I can see the form and am able to complete it, when I click on send, I get a "No Permission" message. permissions have been set up correctly for this.

I also see that on the support ticket - there is no anti spam (or Kapacha (sp?) anti-spam is selected in my AdminCP. Is it possible to add Kapacha(sp?) if the system is selected for "Not registered or logged in" people, please?

Actually - I have another query:

Would it be possible that we could change the Live help online and offline images please? If so, how, please? and would it be possible NOT to have them next to the loggin section, but instead, have them below it. (and on top of where the navbar used to be on the 3.8 series of vB)?


And one final, but important thing... I notice that the online/offline spport images do not show on the forum unless I go to the support page after clicking on the "HelpDesk" tab (button). I would ike the option to display it on all pages of the forum or just the support page.

Would that be possible, Michael?

Many Thanks.


PS. Did you get my PM the other day?

PPS: If you would like to view this for yourself - let me know, and I will PM you a link to the forum and your username and password with admin permissions.