vbStats doesnt detect by IP. It uses language encoding. In other words its detecting the language setup of windows and not the ip or isp info. Really it should say User Languages instead of User Countries but..
The easiest way they can help you is have them go to the address:
your-path-to/vbstats.php?action=info
and paste you the region code line. that will tell you what the counter is finding.
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