You can't put in a support ticket regarding anything you would ask on this site, vbulletin.org. Support doesn't help with modifications.
Support is getting out into the vb.com forums more often now. When vB4 was first released, there were a LOT of tickets put in all day long regarding bugs and other issues with the release. There was only time to answer tickets, no time for the forums. Now days, there aren't nearly as many tickets being put in regarding bugs/issues, and there is much more time for support to hit the forums. But, we do still occasionally miss threads (many of us look for threads with no replies and if you bump your own thread, then it no longer shows up in the search for replyless threads).
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