[socialvisionsbcn]

Thanks again for replying, alfa1!

The thread linked explains very clearly much part of our problems. Except the email bouncing part (because we do not send any email to user, just by that) it’s comforting to see other’s problems are so similar to ours and we converge in so many ways.

I also had written myself a “perfect moderation toolkit features list” to take frustration out. It is written in Spanish only by the moment and there is much coincidence with your explanation.

Black & White cards.
The proposal of white & black cards described your way would perfectly fit in our forum. I was initially thinking (mistaked) of them landing in a entire forum, but occupying just a thread in staff section each is even better, leaving that way a thematic log. I find it perfect!

Handling the “user report ticket system”
I also thought of using prefixes to show state of process, but given the inline editing capability of threads, we have preferred to use little pieces of text in the title for labelling. We detail the state of the report (done/MP sent), and who is handling the issue (abbreviation of staff member). So far is the parse we apply.

Mp & Email & Contact Form Bridge
I spent time thinking on how to unify all the staff messaging in a centralized place. The most urgent part for our forum would be an option for “thread copy/logging” for the staff MPs. It duplicates time to get your staff informed on an issue handled by MP if you have to post your messages, and a Hidden Carbon Copy isn’t definitely a solution in a medium size site. A way to get emails into the staff forum (bridged to a thread??) in some automated way would also speed up many tasks in our case.

FAQ subdomains.
It is kind of simple but we did realize not so long ago. Using subdomains (pointing to the proper explanation post, Ex: http://reporting.yourweb.com) is very handy for answering common questions and doubts. We have more than 30 configured currently.