vb.org Archive - View Single Post - What qualifies as ''good support'' and ''helpful''?

Zachariah · #18 07-05-2010, 01:49 PM

No reply should not stop progress of finding an answer. Expand your search using google, bing, yahoo, and others across the web. You may find other people across other websites with the same Q&A. You may have to translate other languages to your native language to get the answer you need.

On a volunteer based support site (like this one), I prefer no answer to an "I don't know" comment. If paying for support (per incident or on retainer) a timely answer is the best practice.

I have also seen self answered questions by the person making the request assist other people with their problems as well. They find the answer and return to post an answer to their own question.

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