I found this hack not long ago here:
https://vborg.vbsupport.ru/showthread.php?t=176367
It doesn't work for vb 3.8.5 do you know any other support suits besides kayako support I have that but I'm the only one who knows how to use it out of my staff team. Productivity is going down because my staff are confused with it, so I was looking for a simpler solution that isn't thread prefixes but more easy interface like the vb hack here:
And then this one for vb4 which is awesome.
https://vborg.vbsupport.ru/showthread.php?t=230112
I tried searching for one for 3.8.5 but the ones I find are dead/don't work anymore.
So, please, does anyone have any ideas how I can fix that previous hack or know of anyone who has a ticket system like the 2 above?