Can I just check the following:
1) Is it definitely turned on in the settings?
2) Do you have any other products installed that may affect the who's online listing?It cou;d be that the execution order of this other product is doing something to remove the changes.
3) Have you set some usergroups up as staff/admin usergroups? i.e. set the "Is this a staff usergroup" questions to Yes inside the edit usergroup screen.
And lastly this product works off the user's display usergroup. It doesn't check all the usergroups the user is in. Not at the moment anyway. This doesn't need to be their primary usergroup, it can be a secondary usergroup just this is what affects what their usertitle appears as.
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