Thread: Thanks for PT! Will make a nice CRM in time
View Single Post
  #2  
Old 05-12-2010, 07:03 AM
janaf janaf is offline
 
Join Date: Dec 2009
Posts: 169
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Today I made a basic set up of PT as a customer support tool.

http://www.41hz.com/forums/project.php

You have to me a forum member to post there.

I think this looks very promising!

Some comments and suggestions to those of you capable of developing this.
  • It would be nice to be able to add vB announcements and / or notices above the project listing, "Closed for vaccations :up:" or "To post, you need to log in to the forum as a member".
  • Add a simple BB or HTML text at top bottom (Project Tool Options) "This section is....."
  • It would be nice to be able to replace the "Project" word globally. In my case it would be something like "Customer Support"
  • In a longer term; promoting questions and replies into something like an FAQ
  • Even longer term; have users read the relevant FAQ sections before posting (present a list with other posted projects/FAQ articles with the same tags, before they finally post?)
  • I can not see the project Description content being displayed anywhere, only the shorter Summary?

Anyway I'm glad this tool is around and I hope the community will develop it now that it is no longer a vB core product?

PS: Am I really posting this in the right place?
Reply With Quote
 
X vBulletin 3.8.12 by vBS Debug Information
  • Page Generation 0.01109 seconds
  • Memory Usage 1,764KB
  • Queries Executed 11 (?)
More Information
Template Usage:
  • (1)SHOWTHREAD_SHOWPOST
  • (1)ad_footer_end
  • (1)ad_footer_start
  • (1)ad_header_end
  • (1)ad_header_logo
  • (1)ad_navbar_below
  • (1)footer
  • (1)gobutton
  • (1)header
  • (1)headinclude
  • (6)option
  • (1)post_thanks_box
  • (1)post_thanks_button
  • (1)post_thanks_javascript
  • (1)post_thanks_navbar_search
  • (1)post_thanks_postbit_info
  • (1)postbit
  • (1)postbit_onlinestatus
  • (1)postbit_wrapper
  • (1)spacer_close
  • (1)spacer_open 
Phrase Groups Available:
  • global
  • postbit
  • reputationlevel
  • showthread
Included Files:
  • ./showpost.php
  • ./global.php
  • ./includes/init.php
  • ./includes/class_core.php
  • ./includes/config.php
  • ./includes/functions.php
  • ./includes/class_hook.php
  • ./includes/modsystem_functions.php
  • ./includes/functions_bigthree.php
  • ./includes/class_postbit.php
  • ./includes/class_bbcode.php
  • ./includes/functions_reputation.php
  • ./includes/functions_post_thanks.php 
Hooks Called:
  • init_startup
  • init_startup_session_setup_start
  • init_startup_session_setup_complete
  • cache_permissions
  • fetch_postinfo_query
  • fetch_postinfo
  • fetch_threadinfo_query
  • fetch_threadinfo
  • fetch_foruminfo
  • style_fetch
  • cache_templates
  • global_start
  • parse_templates
  • global_setup_complete
  • showpost_start
  • bbcode_fetch_tags
  • bbcode_create
  • postbit_factory
  • showpost_post
  • postbit_display_start
  • post_thanks_function_post_thanks_off_start
  • post_thanks_function_post_thanks_off_end
  • post_thanks_function_fetch_thanks_start
  • post_thanks_function_fetch_thanks_end
  • post_thanks_function_thanked_already_start
  • post_thanks_function_thanked_already_end
  • fetch_musername
  • postbit_imicons
  • bbcode_parse_start
  • bbcode_parse_complete_precache
  • bbcode_parse_complete
  • postbit_display_complete
  • post_thanks_function_can_thank_this_post_start
  • showpost_complete