[outasite]

Originally Posted by legacy123

You could make a new account and upload tools.php to the admincp,enter ur vb customer # and then put your new accounts name into "restore admin access"

Also if this does not work use tools.php to reset the cookie settings.

The problem is I can't reset the password to a password I choose, I can only use the vB generated password.

This is a forum wide problem, no one can reset their passwords. I tried to do it for them, but even in the admin when I enter a new password and save the profile, the new password still doesn't work.

Will your recommendation help my site wide problem and where do I find tools.php?

Thanks very much for the response.