vb.org Archive - View Single Post - Major Additions

Amit86 · #**249** 04-10-2010, 06:06 PM

I have been using this great addon for a month now, its great.
Wanted to thank you personaly for the hard work!
If I could add more suggestions you might missed or things you havent tought of it would be the following:

Filter tickets by poster
Search tickets
Mass close tickets (using radio buttons)
the ability to "assign" a ticket to a certain technitian
statistics of products\departments
make permissions per department, only permitted allowed to view\close ticket per department
Limit poster to X open tickets
add more status's and the ability to change status ourselves
Email all related repliers in a ticket when it was replied (like Starred tickets)

Thanks again!
Amit

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