[MaryTheG(r)eek]

Originally Posted by NashChristian

Thanks for the feedback! Good to hear something nice! Do you have a link to your classifieds, so I can check out the interface?

I really DO believe that she KNOWS her code, which is one reason why I want to deal directly with HER, not someone she outsources her support to.

Can the PRO version of the interface be SIMPLIFIED for users, in some of the ways I mentioned above (in that really, really, really long post)?

Thanks for taking the time to reply!
Jeff

The problem is that there is a big misunderstanding for the real meaning of the word "Support", that's why many times I prefer to say "I'm not giving support", rather to say: "I support it" and later on to become redicolous (I'm too old for accepting this).


Please allow me to use some examples:

1. Last 10 years I've bought more than 100 commercial scripts (I'm talking in general for PHP). Let's analyze, some "meanings" of Support:
   1. Viart Enterprise (own 2 licenses of it, total $698): Support Center is open: Monday - Friday (7.00am - 5.00pm GMT) . Do you count it as Support?
   2. aMember (3 licenses): Great Every Day Support
2. Type of Support question. I'll use 2 issues from the same person, a very good client of me, who it's true that stress me a lot, but he is real gentleman:
   1. URGENT!!! Maria, a list (among 50+ different types of lists), dosen't shows the list indexing by newest on the top. Well, do you think that this is an urgent question?
   2. For the same client 2 days ago, I spent the whole day being in contact with him, to correct something which wasn't bug from my code, but rather from his custom modifications, something that nobody supports. But I stand by him, because it was really urgent as he is operating a big classifieds portal with around 350 new Ads a day.
3. So, if someone says easily "Yes, I'm giving support", most probably is tricking you if he dosen't explain in details, which hours, ...days etc, is giving support, and in which type of issues.
4. Most of support issues can be reply even by you after using my products for a week. They're so easy. For these type of support I hired Michael, to give me the freedom to work in other fields. But he is good programmer, trusted person, and I'm sure that he'll help me a lot.

To make the long story, short. For real problems, I'm here to resolve them, even if I need to stay asleep all the night. But for questions like: "How to increase the space between the blocks", don't expect any reply from me. Straight and honest words. And don't let others tricky with you. On 99% of companies, you never have direct communication with the coder(s).

Maria