[Grim77]

Hi folks,

Sorry for the late response; I've been out ill for the last couple weeks. Any critical issues (well, any questions at all!) can always be addressed to support@addonchat.com for a faster response.

@Club Ample:
It's getting harder and harder to support people using antique computers; especially when it comes to screen resolution A fixed height is often the suggested way to go. Depending on which version of HTML is in use, a 100% height may not work at all. The popup template included uses an HTML version that does support 100% height tables, divs and applets. It should work, but some browsers like to do things their own way.
With respect to the URL name, it can be changed, but isn't that easy to do without a lot of edits. We decided against going with something like "chat" to reduce the possibility of software conflicts. Regardless, the firewall issue is probably not related to the file name in the URL, but the applet domain name. Some work environments have very strict firewalls which ban popular application service providers by host name and IP address. Besides the use of a proxy (which are probably banned as well) the best course of action is talk to the company IT manager.

@blackxero:
IP Bans can be edited and deleted from your control panel at addonchat.com. From your account control panel, click over to Users -> IP Bans. This will allow you to remove a banned IP address. As for cookie bans, these are intended to be a bit more permanent. You'll have to instruct the user who was banned to remove any cookies in the addonchat.com domain.

@THE_TECH:
The most common issue here is that you entered your customer account number (beginning with RC) instead of the AddonChat account number (beginning with SC), the second most common issue is that automatic lookup may have failed because CURL is not installed on your server. Automatic lookup isn't necessary to set up the software, but it does make it slightly more convenient. Either way, we'll be more than happy to help. Simply e-mail support@addonchat.com to open a support ticket. Please provide us with your account number and access to your vBulletin ACP and we'll be happy to set up everything for you, including remote authentication