EDIT: Checked up on sprintf and low and behold I had emails waiting that were telling me support tickets exist. So that tells me it is delaying on sending out emails. Is that how it is supposed to work? I have never used sprintf so not sure how it should work.
--------------- Added [DATE]1265698069[/DATE] at [TIME]1265698069[/TIME] ---------------
Adrian, thanks a bunch, it works now that I see there is a delay in sending which I do like.
Now the next issue is that I am having to use $usergroup['pl9_support'] == 16 which means that the setting has to be set to only support staff with no other options, I did it this way on purpose, but how do I go about pulling pl9_support without having to see if the value is set to 16? If I drop == 16 then it will send notifications to everyone.
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