Thanks for that - it put me on the right track. For those of you having a similar issue, this was the quickest and easiest way I found to fix the issue.....
1. Log on to your PHPMyAdmin panel and find out what your VB database tables have as their Collation.
2. Go to Operations tab and change the default Collation to match the ones your tables have (from above)
3. UNINSTALL the arcade software
4. REINSTALL the arcade software. This will recreate all the tables with the new default Collation and should fix the problem.
Peace out homeys,
JT
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