I did, thank you, and they just got it fixed yesterday. I thought it worth asking round in case anyone already knew how to solve the problem.
For the record - first they installed the latest version of the Vbulletin-Amember integration, then when that didn't work at all they somehow managed to get 'Rebuild Database' to run from inside Amember. (I have no idea how; it hasn't worked for me for about a year - always times out.)
Anyway - problem solved, thanks.
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